Warranty for Two-Sided Mattress Purchases Between 2008 - 2013
Congratulations, you've purchased one of the finest sleep systems available. Sealy guarantees the replacement or repair of your mattress or foundation ("box spring", "rigid foundation", or "bunkie board") if, in normal use, either piece fails to meet our high standards for quality and workmanship. Be aware that body indentations are a normal occurrence in new mattresses, and indicate the upholstery layers are conforming to your body's contours. Please read the Limited Warranty guidelines and limitations, and then register your sleep set online at www.sealy.com. You may access additional information on proper sleep set care through our website. NOTE: Law tag MUST be retained for warranty coverage. Please keep your sales receipt and Limited Warranty Certificate in a safe place.
Does This Sleep Set Meet Federal Fire Retardancy Standards?
This product does meet Federal Fire Retardancy Standards. However, the sleep set's flame resistance may be seriously impaired, if any of the following occurs: a non-matching mattress and foundation are used together (per law tag), the outer cover of the mattress or foundation is damaged, torn or punctured, mattress handles are torn from the side of the mattress from abuse, general misuse or abuse of the set, treatment with an unapproved stain repellent or similar post purchase application. Your sleep set is open-flame resistant, not fireproof, so it is important to keep open flames or any incendiary or high heat generating devices (such as halogen lamps, candles, space heaters, frayed electrical cords, etc.) away from your sleep set and out of the reach of children. DO NOT SMOKE IN BED. A mattress can ignite and/or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.
Exclusive Remedy/Other Limitations:
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. SEALY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Sealy does not warrant that this product is suitable for any person’s medical condition. Sealy makes no warranty beyond what is contained in the writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Sealy does not authorize any person to create for it any other obligation or liability in connection with this warranty.
How Long Is The Limited Warranty?
Coverage begins on date of purchase and follows the "Warranty Schedule" found on this card. If Sealy repairs or replaces your sleep set, the Limited Warranty continues from the original date of purchase.
Taking Care of Your Sleep Set
Carry your mattress flat on its side, this makes it easier to handle and prevents damage.
Keep your mattress sanitary by using a mattress pad, especially if children use the bed.
Things to Avoid: Do NOT bend, stand on, jump on, use dry cleaning chemicals on, or allow any liquids on your mattress.
Avoid placing a board between your mattress and foundation. Do NOT destroy the law tag label as it MUST be retained for warranty coverage.
The length and terms of this warranty may be determined from information contained on the law tag attached to the mattress. With reference to the figure below, on your mattress’s law tag, find the "Warranty" field. The Warranty field contains a Warranty Code and a 12 digit Serial Number.
Warranty Code: 10/10
The number left of the slash mark is the period (in years) which warrantable repairs or mattress replacement is provided without a deductible (exclusive of any applicable transportation and inspection costs). The number to the right of the slash mark is the total warranty period in years. If the number to the left of the slash is less than the number to the right of the slash, this means your mattress warranty has a deductible for any warrantable repairs or replacement. For example, if the Warranty Code is 10/10, your mattress has a 10 year limited warranty with any warrantable repairs or replacement during the 10 year period being provide without a deductible but you are responsible for any applicable transportation and inspection costs.
If the Warranty Code is 5/10, your mattress comes with a 10 year limited warranty and any warrantable repairs or replacement during the first 5 years of the warranty period are provided without a deductible. However, you are responsible for any applicable transportation and inspection costs.
Warranty Code: 5/10
To calculate the applicable deductible for any warrantable repair or replacement (exclusive of applicable transportation and inspection costs) use this simple formula: (Current Manufacturer’s Suggested Retail Price for the Mattress) X (Number of Years From the Purchase Date of Your Mattress) Divided by the number to the right of the slash mark. For example, if the Current Manufacturer’s Suggested Retail Price for your mattress is $500 and the Warranty Code on the law tag of your mattress is 5/10, for any warrantable repairs or replacement in year 8 of ownership, the deductible will be (500 x 8)/10, or $400. If your mattress is discontinued, Sealy has sole discretion to determine the retail price of a comparable mattress model that will be used to determine the deductible per the formula above. Your purchase date is established from the date of your sales receipt.
What Is NOT COVERED By The Limited Warranty?
The Limited Warranty EXCLUDES: claims made outside the 50 United States or Puerto Rico, mattress fabric, comfort preference, bed height, spills, burns, bent or broken border/grid wires, mattress or foundation damage due to abuse or abnormal use, damage due to use with inappropriate foundation, used bedding, bedding sold "As Is", floor models, damage due to bed frames that DO NOT provide Continuous Support, and cost associated with transportation, inspection or removal of products. Also, normal body indentations or sagging (not associated with sag in foundation) of less than 1½" for Latex or Innerspring mattresses, or less than 3/4" for Memory Foam mattresses, IS NOT COVERED. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition.
Any product found to be in an Unreasonably Unsanitary Condition, meaning the product is so pervasively soiled that 1) an inspector is unable to conduct an appropriate inspection of the condition of the product without being exposed to potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause significant injury or 2) otherwise suggest that the product has been subjected to misuse well beyond ordinary wear and tear, IS NOT COVERED under this warranty.
What Should I Do If A Problem Occurs?
First, contact the retail store where you purchased your sleep set. If you cannot reach this store, or if you have moved, write directly to the Consumer Services Department, One Office Parkway, Trinity, NC 27370 or contact our Consumer Service line at 800-697-3259.
For the Limited Warranty to be valid, you must: 1) Be the original consumer purchaser, and have purchased the sleep set from an authorized dealer in the 50 United States or Puerto Rico, 2) Provide a copy of the original store receipt, or other proof of date, retailer and purchase price, and, 3) Provide the law label from the defective product.
What Will Sealy Do If A Problem Occurs?
If you have a claim before the end of the Limited Warranty period due to a defect covered under this warranty, Sealy will repair or replace, at our sole discretion, the defective product in a reasonable period of time within the 50 United States or Puerto Rico with charges as shown on the Warranty Schedule and exclusive of transportation and inspection costs. Sealy reserves the right to replace the failed product with a product of equal or higher value, and does not guarantee an exact match to your current sleep set.