We want to make sure you get the best night's sleep on a Sealy mattress. If you still have questions, feel free to email or call us.
How can I tell if I need a new mattress?
When was the last time you thought about your mattress? Many of us forget that our mattresses are the most utilized piece of furniture we own. In fact, if you sleep eight hours a night, in one year you’ll rack up 3000 hours on your mattress. After ten years, you’ll have logged 30,000 hours on the same bed. Listed below are a few hints that indicate it’s time to start thinking about renewing your sleep surface.
1. You bought your current mattress over eight years ago.
The average life span of a quality mattress is eight to ten years. Mattresses older than that suffer from deteriorating comfort features and diminished support capabilities.
2. You wake up feeling more tired than when you went to sleep.
Most consumers wait too long to replace their mattresses. If you don’t wake up feeling refreshed and rejuvenated—or if you feel any pain or discomfort—you've definitely waited too long.
3. The couch feels more comfortable than your bed.
Concentrate on the feel of your mattress. Do you feel coils or bumps? Your body needs a smooth, comfortable sleep surface to get a regenerative night’s sleep. Your mattress should enable you to sleep through the night with minimal tossing and turning.
4. Your mattress looks worn and uneven.
Inspect your mattress regularly for sags and imprints. If your mattress appears uneven or worn and frayed, maybe it’s time to start shopping. The upholstery layers in all mattresses compress over time. For optimal performance, be sure to rotate your mattress occasionally to extend its durability and renew its comfort. If you "inherited" your mattress from a family member or friend, chances are you need to replace it now.
5. You’ve taken your mattress for granted.
Mattresses are the most used yet most ignored piece of furniture in the house. Pay attention to your mattress. Do you hear creaks and groans? Do you notice the surface sags or indents in certain areas and not in others? The condition of your mattress may come as a surprise, once you take a close look.
How much should I spend on a new sleep set?
Mattress prices range greatly, from about $299 to over $5000 for a queen set. A good night’s sleep is one of the best investments you can make, so buy the best mattress you can afford. Keep in mind that most of us spend as much as one-third of our time in bed. Your investment will cost just pennies per night over the next ten years! In fact, a $1000 Sealy Posturepedic® sleep set costs about 27 cents per night (based on a ten-year life).
Should I replace my box spring?
Yes! A good foundation is as important as a good mattress! It acts much like a large shock absorber, taking a lot of the nightly wear and tear, and it contributes to your comfort and support. Don’t put a new mattress on an inappropriate box spring or foundation. When you select the mattress, purchase its companion flat foundation. The two are designed to work best together.
How long should my sleep set last?
The Better Sleep Council advises consumers to buy the highest-quality bedding they can afford, then replace old bedding every eight to ten years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.
How do I shop for a mattress?
Focus on finding a sleep set that satisfies your comfort preference first, then your quality preference. To do so, always shop wearing comfortable clothes and shoes that can easily be removed for lying down. Take your time and don’t be shy. You can’t judge support and comfort by sitting on an edge or lying down for just a few seconds. Lie on the bed the way that you sleep, and if you sleep with a partner, try shopping with them so you can decide together. Shop at a store that you know and trust, and that offers services you desire. Read as much information about the sleep set as is available. Remember, buy the best bed that you can afford. You can always find “bargain bedding,” but it’s no bargain if you can’t get a good night’s sleep!
Can I compare my old sleep set to sleep sets available today?
No, the design and manufacturing of bedding has changed dramatically—even over the last few years! Innerspring technology has improved, new “comfort” upholstery materials have been developed, and comfort choices have been expanded to give consumers a greater selection! Today’s flat foundations help support your mattress to prevent bowing or sagging. This maximizes comfort and durability– and ensures that you fully experience the many benefits of owning a Sealy sleep set.
How do I compare today's sleep sets?
The best way to really know what you’re buying is to experience a top-quality pillowtop, then firm, then plush sleep set. Determine the comfort you prefer, then compare your comfort preference in three qualities—top-of-the-line, mid-range and lower range, and understand the differences. This comparison helps you make an informed decision. If you like the comfort and price, the store services, and possible financing options, you can make your purchase at the first store. If you decide to shop another store, find out what you’ve seen. Know the type of sleep set and its significant features, such as the type of innerspring unit, key comfort layers, type of edge support and significant features of the flat foundation.
What type of mattress should I buy for my child?
Your child should sleep on a Sealy Posturepedic® because it offers correct back support. Children’s bodies aren’t just always moving, they’re always changing, and through all of those changes, their growing backs need support. Don’t skimp when buying a new sleep set for your child. With a Sealy Posturepedic, your children will get the comfort they want with the support their developing bodies need.
What should I do with my old mattress?
Most bedding retail stores will assist with the disposal of old bedding as a value-added store service. Ask about this type of service before you purchase!
Can my children use my old mattress?
Children should have a comfortable, supportive mattress to get the deep restorative sleep their bodies need to grow. If your old sleep set was uncomfortable and lacked support, then it probably won’t help your kids get a good night’s sleep either.
Does a mattress need to be hard in order to be good for me?
No! Sealy Posturepedic ® sleep sets offer correct support regardless of comfort level or price. Whether your Sealy Posturepedic® is soft or hard, it will give you the same correct back support you need.
Why are there so many different quilting designs?
The quilting design on a Sealy mattress cover helps determine the firmness or plushness of the sleep surface. If a quilting design is small and close, the bed will tend to feel firmer; if the design is large and spread out, the bed will usually feel more plush. Remember, when you purchase a Sealy Posturepedic sleep set, you get the correct support you need, regardless of comfort level or price.
Mattress Sizing and Height
Should I be concerned about bedding height?
For consumers who don’t want the extra height that comes with today’s bedding, Sealy offers a “low profile flat foundation,” cutting the height of the foundation by up to 4.5 inches! A low-rise bed frame can also reduce the overall height of your mattress surface. In addition, most stores also offer “low-profile frames”, which also reduce overall height.
What are the dimensions of traditional bedding?
These are standard finished product sizes. Actual size may vary by model, generally within a range up to 1 inch.
King: 76" x 79"
Queen: 60" x 79"
Full: 53" x 74"
Twin: 38" x 74"
Crib: 28" x 52" (Visit www.kolcraft.com for more info on Sealy crib mattresses.)
*Dimensions of each individual mattress may vary.
I am interested in a queen- or king-size bed, but access to my bedroom is limited.
How can I get a large bed through tight quarters?
King-size foundations and split queen foundations come in two pieces for easier access through narrow halls. Also, the new UniCased Sealy Posturepedic® mattresses can be bent up to 15° without damaging the innerspring.
Traditional-size mattresses are not big enough for me. Does Sealy make non-traditional?
Yes! Sealy realizes people come in all different sizes. Contact your local retailer for the following non-traditional mattress sizes:
California King 72" x 83"
Full X-Long 53" x 79"
Twin X-Long 38" x 79"
*Dimensions of each individual mattress may vary.
What kind of support/frame is necessary for bedding today?
Use a sturdy bed frame! If your mattress is a queen or king set, make sure that your frame has the extra center support needed to prevent bowing and sagging. This is required to ensure complete warranty protection for your sleep set.
How do I carry or move my mattress?
Two people should normally carry your Sealy mattress flat on its side. It’s easier to handle and less likely to get damaged. Don’t bend your mattress under any circumstances.* Bending may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don’t bend the corners when putting on fitted sheets.
*Restriction does not apply to Sealy Posturepedic® king-size mattresses, which are designed to bend at specific hinging points.
How and why do I rotate my bedding? How do I avoid body impressions in my mattress?
We recommend that you rotate your Sealy mattress on a regular basis to refresh its comfort. Mattresses contain many layers of upholstery padding to increase their comfort life and support performance. Body indentations can be a normal occurrence in new mattresses, and indicate that the upholstery layers are conforming to a person’s individual body contours. To help minimize body impressions, mattresses should be turned occasionally throughout their life.
How do I care for my mattress?
Keep your Sealy® mattress clean. We suggest using a mattress pad; please visit www.sealybedding.com for more information on mattress pads. Don't allow your mattress to get wet. Protect it from water or other liquids. Don’t use dry cleaning fluid of any type on your mattress. These chemicals could damage some of the comfort and upholstery materials.
How do I clean my mattress?
Keeping your Sealy® bedding clean is simple with the use of a protective mattress pad. Vacuuming is the only recommended cleaning method. If you must clean a stain, use mild soap with cold water and apply lightly! Don’t ever soak a mattress or foundation, and don't use dry cleaning fluid of any type on your mattress—these chemicals could damage some of the comfort and upholstery materials.
Shipping & Delivery
How does my new mattress arrive?
We deliver select mattress and base/foundation orders using our In-Home Delivery Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.
The Cocoon™ by Sealy mattress is designed to be delivered to your door via UPS, and does not qualify for In-Home Delivery.
How long does it take to receive my mattress after I order it?
Delivery for most Sealy® mattresses, foundations, and adjustable bases typically occurs 2-3 weeks after the order is placed. Our specialty collection, Sealy® Naturals™ will be delivered 4-5 weeks after placing the order. Rest assured we'll work to deliver your order as quickly as possible.
The Cocoon™ by Sealy mattress and our Pillows & Sheet Bundle are designed to be delivered to your door via UPS and will arrive in 5-7 business days, to locations in the contiguous US.
Do I pay for shipping?
Standard shipping is free.
Can I have my order shipped faster? Or shipped for Saturday delivery?
Yes, although the options and costs vary depending on where you live. Call us and we can quote availability and costs for delivery options besides our free standard shipping.
Do I have to be at home for delivery?
When we deliver your new bed with our In-Home Delivery service, there must be an adult (18 years or older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.
For UPS orders, the carrier will leave the box at your front door. If you have special delivery needs, call our Customer Care staff.
What if I need to change the delivery address after I placed my order?
Call us. In some cases, we can change your delivery address, depending on where the shipment is in the process. There may be a fee to make the change. It’s important to know that the carrier cannot change the shipping address unless our Customer Care staff requests it.
Can I clean the cover?
You can spot clean your cover. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry.
Does my mattress have a break-in period?
If you’re not happy with the feel of your new Sealy® mattress, you have the option to return it. We recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. However, you’re able to return your mattress at any time during the first 90 nights. Please note that we’re unable to accept returns on all other Sealy mattress models at this time.
Cocoon™ by Sealy mattress is shipped via UPS Ground and is delivered right to your door. All Cocoon™ by Sealy mattresses include a 100-Night Trial.
What kind of sheets will fit my mattress?
You can use any sheet set designed to fit your selected mattress height. For the bottom sheet, a fitted sheet with strong elastic fitted works best.
Can I use a mattress protector with my mattress?
Yes, you can.
Can I use a heating pad?
Yes, you can.
How much weight can it hold?
Your Sealy mattress can support up to 500 lbs.
Do you sell the bed furniture pictured on your site?
Sorry, no we don’t. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture.
Returns & Exchanges
Can I return my mattress?
We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy directly from us with confidence.
We want you to feel confident in your online mattress purchase, so we offer a 90-Night trial period on our Sealy® models. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We'll work with you to address your concerns and if we can’t find a way to resolve the issue, we’ll accept your return and refund your money.
How do I return my mattress?
If you’re unhappy with your Sealy, call us. We’ll work with you to return your mattress. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days.
Are there any fees with returning my mattress?
We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress and refund your money. In-Home Delivery items are subject to a $175 return fee, while UPS Ground products have free returns.
How long does it take to receive my refund?
Once we confirm the return, we’ll issue a refund within 1 to 2 business days.
For UPS Ground items, do I have to ship it back in its original box if I decide to return it?
No. We wouldn’t ask you to do that (it’s probably nearly impossible!). We’ll discuss how to get it ready when you call to talk about a return.
How long is the warranty on my mattress?
All of our Sealy Mattresses are covered by a 10-year warranty.
Does the warranty cover defective mattresses?
Yes, it does.
What if the mattress starts showing dips and body impressions?
First, rest assured that it’s unlikely to happen—we’ve tested this bed extensively, and it’s proven that it can hold up for years of use. However, if it does happen, any indentations 1-1/2" or deeper are covered by the Limited Warranty.
Has Sealy been product tested?
Before we started to sell Sealy, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!
100% Satisfaction Guarantee
Free and Easy Shipping
Really free. Really easy.
When you order your Sealy mattress, we’ll ship it to you for free. So you have more money to spend on things like new pillows. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.
90 nights to win you over.
We want to be sure you love your new Sealy mattress so we give you 90 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us—and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.
All Cocoon™ by Sealy mattresses include a 100-Night Trial.
No pressure. No problems.
If you’re not in love with your new Sealy mattress, we’ll send you your money back, no questions asked. We’ll arrange to pick up the mattress.
Built in the U.S.
We proudly design and assemble all of our mattresses in the U.S.
Have any questions or concerns? Not a problem. Give us a call.