Warranty for One Sided Mattress purchases with FlameGuard (Post 2003)
At Sealy, we make the mattress that makes you more comfortable, and that includes replacing or repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the warranty guidelines below.
This warranty is for mattresses purchased after June 2003
Length of Warranty:
Your warranty protects you from the day you purchase your sleep set and continues according to the “Warranty Schedule” found on this card. In the event that we repair or replace your sleep set, this warranty continues your protection from the original date of purchase.
This warranty covers the following items during normal wear:
Torn handles, stitches pulled out of the handle where it’s sewn to the mattress, and tears in the mattress fabric where the handles are attached.
Coils or wires that are loose, broken, ripped or protrude through the fabric.
Body indentions of an inch and a half (1.5” inches). Click here to find out how to accurately measure an indention.
Unnatural sagging: Your warranty covers mattresses that are continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame has to include a rigid center support with at least five legs, or a rigid center support with at least five hardwood cross slats for queen and king sets.
Splits in the box spring’s wood frame.
Squeaks, rattles or other noises.
Bent, loose or defective beams and/or box spring center support rail.
Compression of modules.
Un-stapling of modules.
Unnatural sagging: A proper bed frame must continuously support the box spring. For king and queen sets, a rigid center support having at least five legs or a rigid center support having at least five hardwood cross slats is necessary. A rigid center support is as crucial as the four standard legs (one at each corner) for ensuring your sleep set has the proper balance and support necessary.
Examples of proper bed frames for queen- and king-size bedding:
What’s NOT Covered:
Structural damage from using an improper bed frame (example: Less than five legs for a queen set). Comfort preference after you sleep on the bed (example: This bed is too soft).
Mattress damage due to an inappropriate box spring. Our mattresses are designed for full performance when used in conjunction with a matching box spring as part of a total sleep set.
Replacement of another piece in the sleep set, unless that piece is defective too.
Mattress, box spring and fabric damage due to abuse. This warranty does not cover product failure that is caused by anything other than defective workmanship or materials (example: Your movers sawed the bedding in half to get it upstairs).
Transportation costs of the product to and from the store or factory, as applicable.<
We make every effort to ensure that we manufacture our sleep sets using the finest materials available. If, however, you have discovered a defect in your Sealy Inc. mattress or box spring, we want to make it right. Please start your claim process here.
Exclusive Remedy/Other Limitations:
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. SEALY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. Sealy does not warrant that this product is suitable for any person’s medical condition. Sealy makes no warranty beyond what is contained in the writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Sealy does not authorize any person to create for it any other obligation or liability in connection with this warranty.
How Long Is The Limited Warranty?
Coverage begins on date of purchase and follows the "Warranty Schedule" found on this card. If Sealy repairs or replaces your sleep set, the Limited Warranty continues from the original date of purchase.
Do's and Don'ts of Bedding Care:
DO rotate your mattress occasionally to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body’s individual contours. You’ll be pleasantly surprised with that “New Mattress Feeling” every time you turn your mattress.
DO give your new sleep set time to “air” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.
DO carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress.
DO keep your bedding clean. We suggest using a mattress pad, especially if children use the bed.
DO replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.
DO use an appropriate frame and center support for queen- and king-size sets. Using the right support frame will ensure that your warranty remains in effect.
DON'T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE IT TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.
DON'T smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
DON'T let anyone stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
DON'T allow your mattress to get wet, because some upholstery materials may compress. Protect it from water or other liquids.
DON'T place a board between your mattress and foundation. Your sleep set is designed specifically to provide you with proper support, and the foundation plays an important role.
DON'T bend your mattress under any circumstances. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don’t bend the corners when putting on fitted sheets.
DON'T remove the law tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights.
DON'T use dry-cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.